Autodrom support

The confirmation e-mail did not arrive

Check your spam or junk folder first. On the confirmation screen, tap «Resend e-mail» to get a new link. Your account opens only after the address is confirmed.

I forgot my password

On the sign-in screen, tap «Forgot password?» and enter your account e-mail. If the account exists, we send a link to set a new password. One account works in both apps — the Autodrom app and the web app for services — so the new password works in both.

Where are my receipts, service book and reminders — and what happens if I change phones?

Receipts and their photos, expenses, the service book and reminders are stored on your phone only. They are not uploaded to us, and they do not move to a new phone. The one exception is a history link you create yourself: anyone with the link can read a fixed extract of that vehicle's service book until the link expires or you revoke it. A history link is a way to share, not a backup — it cannot restore anything.

Your account, your garage (the vehicles you added) and your requests to services are kept on the Autodrom platform, so they appear when you sign in on the new phone. Before you switch, you can save your records as a file: Profile → Privacy & security → Export data on this device. The file is saved without receipt photos — to keep a photo, open the receipt and tap «Download», which puts a copy in your phone's gallery. The app cannot load an export file back in.

Is my receipt uploaded when I scan it?

No. The text on the receipt is recognised on your phone, and the photo stays on your phone, outside its backups. You can check and correct every field before saving, or type the receipt in by hand.

How do requests to services work?

Open a service's card, pick the work you need, the vehicle and a preferred time, and send the request. The service replies with an estimate, which you find in «My bookings». Tap «Confirm estimate» to accept it, or cancel the request. Confirming agrees to the price; the exact time is agreed with the service. Only services we have verified are listed.

What is App Lock?

App Lock asks for a 6-digit PIN before Autodrom opens, so a shared or unlocked phone does not show your car's data. It is off until you turn it on in Profile → Privacy & security → App Lock, where you can also unlock with Face ID or a fingerprint instead of typing the PIN.

If you forget the PIN, «Forgot PIN?» can only erase the data on this phone and let you sign in again. Receipts, the service book and reminders kept on that phone are lost; what is on the platform stays.

Which languages and devices are supported?

Both apps are in English, Russian and Estonian. The Autodrom app starts in your phone's language when it is one of these three, and in English otherwise; you can change it in Profile → Language.

The Autodrom app is for iPhone and Android phones — its store page lists the system versions it supports. The web app for services runs in a browser, on a computer or on a phone.